Comments on: McNeil Announces Voluntary Recall http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/ Our People and Perspectives Wed, 08 Feb 2012 20:15:35 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Aaron L http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-10137 Aaron L Wed, 19 May 2010 15:57:51 +0000 http://jnjbtw.com/?p=1541#comment-10137 Has anyone else had issues with the amount of their refund? I had to destroy 6 various McNeil products and received a check for $10. Has anyone else had issues with the amount of their refund? I had to destroy 6 various McNeil products and received a check for $10.

]]> By: Bruce http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-10136 Bruce Wed, 19 May 2010 15:38:51 +0000 http://jnjbtw.com/?p=1541#comment-10136 Marc: It is actually quite disturbing to me that your top priority (after ensuring that people are aware of the news) is that they know how to obtain a coupon or refund. After ensuring awareness of the recall (and frankly, if this is your top priority I am astounded at your lack of ability to accomplish this goal given that yesterday, several days after the recall, most of the people I spoke to, many of whom are parents of youg children, knew absolutely NOTHING about the recall), your top priority should be ensuring that people have access to information to address their concerns. The information in the recall is frustratingly vague, and the individuals answering the phone lines apparently do not have authority to do anything more than repeat the (lack of) information in the press release. You have not actually shared any meaningful product safety information. I have many of the same questions as George. What exactly are you doing to ensure that those questions will be answered? Marc:

It is actually quite disturbing to me that your top priority (after ensuring that people are aware of the news) is that they know how to obtain a coupon or refund. After ensuring awareness of the recall (and frankly, if this is your top priority I am astounded at your lack of ability to accomplish this goal given that yesterday, several days after the recall, most of the people I spoke to, many of whom are parents of youg children, knew absolutely NOTHING about the recall), your top priority should be ensuring that people have access to information to address their concerns. The information in the recall is frustratingly vague, and the individuals answering the phone lines apparently do not have authority to do anything more than repeat the (lack of) information in the press release.

You have not actually shared any meaningful product safety information. I have many of the same questions as George.

What exactly are you doing to ensure that those questions will be answered?

]]> By: Despite Its Social Media Expertise, J&J Fails to Use It Effectively to Communicate to Consumers | Pharma Marketer http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-10104 Despite Its Social Media Expertise, J&J Fails to Use It Effectively to Communicate to Consumers | Pharma Marketer Wed, 19 May 2010 03:10:06 +0000 http://jnjbtw.com/?p=1541#comment-10104 [...] to this post, he has responded to readers in relation JNJBTW posts on this topic (see “McNeil Announces Voluntary Recall“). Edwin Kuffner, MD, Vice President of Medical Affairs at McNeil Consumer Healthcare, has [...] [...] to this post, he has responded to readers in relation JNJBTW posts on this topic (see “McNeil Announces Voluntary Recall“). Edwin Kuffner, MD, Vice President of Medical Affairs at McNeil Consumer Healthcare, has [...]

]]> By: Parent of 3 http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-9646 Parent of 3 Wed, 12 May 2010 05:21:58 +0000 http://jnjbtw.com/?p=1541#comment-9646 <<<<>>> ..WHAT....you noticed foreign particles floating around in the bottle of medication that you have been administrating to your child and DECIDED to "just brush it off". That itself is of more bad judgment on your part than what you are screaming foul on McNeil. <<<<>>>

..WHAT….you noticed foreign particles floating around in the bottle of medication that you have been administrating to your child and DECIDED to “just brush it off”. That itself is of more bad judgment on your part than what you are screaming foul on McNeil.

]]> By: How the mighty have fallen (or at least taken a hit). | MMC Blog http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-9419 How the mighty have fallen (or at least taken a hit). | MMC Blog Fri, 07 May 2010 15:42:56 +0000 http://jnjbtw.com/?p=1541#comment-9419 [...] house all together.   Several parents went directly to the source and posted their concerns on JnJBTW, a blog managed by Marc Monseau, one of J&J’s senior media relations executives. One parent [...] [...] house all together.   Several parents went directly to the source and posted their concerns on JnJBTW, a blog managed by Marc Monseau, one of J&J’s senior media relations executives. One parent [...]

]]> By: Johnson & Johnson Under Fire For Recalls « WiredPen http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-9292 Johnson & Johnson Under Fire For Recalls « WiredPen Wed, 05 May 2010 15:18:20 +0000 http://jnjbtw.com/?p=1541#comment-9292 [...] in the process — is resulting in parental frustration. Evidence: Evan D. Owen on the J&J blog: [Y]our recall announcement at 9:15 pm on a Friday night was deliberate to minimize media exposure. [...] [...] in the process — is resulting in parental frustration. Evidence: Evan D. Owen on the J&J blog: [Y]our recall announcement at 9:15 pm on a Friday night was deliberate to minimize media exposure. [...]

]]> By: Marc http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-9244 Marc Tue, 04 May 2010 17:37:28 +0000 http://jnjbtw.com/?p=1541#comment-9244 George: Thanks for your comments. We appreciate your feedback. I apologize that we are not able to provide you with more answers at this time. As dr. Kuffner explained, we are continuing to investigate these issues and we have shared as much information with you that we can. If you have concerns about the recalled product and your daughter's condition, please contact her healthcare provider. George:
Thanks for your comments. We appreciate your feedback. I apologize that we are not able to provide you with more answers at this time. As dr. Kuffner explained, we are continuing to investigate these issues and we have shared as much information with you that we can. If you have concerns about the recalled product and your daughter’s condition, please contact her healthcare provider.

]]> By: Leti Olivier http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-9243 Leti Olivier Tue, 04 May 2010 17:12:10 +0000 http://jnjbtw.com/?p=1541#comment-9243 Please provide us with more details of the findings. I am a mother of a child that has been using your products (zyrtec, benadryl, tylenol and motrin) for almost 6 years, daily. I trusted and confided in your long standing name and reputation, but am feeling very uncomfortable and frustrated that not more has been done in reaching out to the pharmacies and stores that carry your products, and that I don't believe J & J or McNeil has shared detailed information to calm our fears as to wha the "particles" were in the bottles, I wish I had kept the bottle of zyrtec that I had found particles in, but I brushed it off because I hadn't heard anything...now that it was announced late on a Friday night and the lack of direction and assistance from these two companies leaves me wondering how do I know if you take our children's health seriously. When will McNeil release the findings that the FDA discovered that lead to the recall? I think it is only fair that we, the conusmers that pay for your products are given that information. Thank you for your time, and please help us believe in a company that we relied on for health and safety. Please provide us with more details of the findings. I am a mother of a child that has been using your products (zyrtec, benadryl, tylenol and motrin) for almost 6 years, daily. I trusted and confided in your long standing name and reputation, but am feeling very uncomfortable and frustrated that not more has been done in reaching out to the pharmacies and stores that carry your products, and that I don’t believe J & J or McNeil has shared detailed information to calm our fears as to wha the “particles” were in the bottles, I wish I had kept the bottle of zyrtec that I had found particles in, but I brushed it off because I hadn’t heard anything…now that it was announced late on a Friday night and the lack of direction and assistance from these two companies leaves me wondering how do I know if you take our children’s health seriously. When will McNeil release the findings that the FDA discovered that lead to the recall? I think it is only fair that we, the conusmers that pay for your products are given that information.

Thank you for your time, and please help us believe in a company that we relied on for health and safety.

]]> By: Samantha http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-9241 Samantha Tue, 04 May 2010 16:55:35 +0000 http://jnjbtw.com/?p=1541#comment-9241 Marc: It is actually quite disturbing to me that your top priority (after ensuring that people are aware of the news) is that they know how to obtain a coupon or refund. After ensuring awareness of the recall (and frankly, if this is your top priority I am astounded at your lack of ability to accomplish this goal given that yesterday, several days after the recall, most of the people I spoke to, many of whom are parents of youg children, knew absolutely NOTHING about the recall), your top priority should be ensuring that people have access to information to address their concerns. The information in the recall is frustratingly vague, and the individuals answering the phone lines apparently do not have authority to do anything more than repeat the (lack of) information in the press release. You have not actually shared any meaningful product safety information. I have many of the same questions as George. What exactly are you doing to ensure that those questions will be answered? Marc:

It is actually quite disturbing to me that your top priority (after ensuring that people are aware of the news) is that they know how to obtain a coupon or refund. After ensuring awareness of the recall (and frankly, if this is your top priority I am astounded at your lack of ability to accomplish this goal given that yesterday, several days after the recall, most of the people I spoke to, many of whom are parents of youg children, knew absolutely NOTHING about the recall), your top priority should be ensuring that people have access to information to address their concerns. The information in the recall is frustratingly vague, and the individuals answering the phone lines apparently do not have authority to do anything more than repeat the (lack of) information in the press release.

You have not actually shared any meaningful product safety information. I have many of the same questions as George.

What exactly are you doing to ensure that those questions will be answered?

]]> By: George Woehlcke http://www.jnjbtw.com/2010/05/mcneil-announces-voluntary-recall/comment-page-1/#comment-9205 George Woehlcke Tue, 04 May 2010 03:43:34 +0000 http://jnjbtw.com/?p=1541#comment-9205 Marc, You haven't responded to any of my questions. Why? --George Marc,

You haven’t responded to any of my questions. Why?

–George

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